I'd personally say they produce other suggests to establish if the data you give by way of JSON-LD is suitable to their internet search engine (like checking your page is actually talking about what it claims to take a look at). The problem could be because of both spammy content https://addons.prestashop.com/fr/seo-referencement-naturel/31857-seo-automatique-google-rich-snippets-json-ld-open-graph.html